Universiteit Leiden

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Customer Relations

The Customer Relations department is responsible for the contact with users and clients of ISSC services. Service Managers maintain the contacts with our customers, conclude SLAs and ensure that the Business Service Catalogue (BSC) is kept up to date. The ICT Process Tools section within the DevOps team  takes care of the development, management and support of process-support tools such as TOPdesk. Besides having technical and functional knowledge, this team also has a lot of knowledge about processes and methods.

Communication staff are responsible for the correct communication about the services and projects of the ISSC. They also manage the international communication on behalf of the ISSC.

Customer Support

This team is part of the department and offers ICT support to staff and students. The team is made up of a central helpdesk, the ICT desks at the faculties and workplace support on location.


Department head Mark van Leeuwen
+31 71 527 6678
Postal address PO Box 9512
2300 RA Leiden
Visiting address Snellius Building
Niels Bohrweg 1
2333 CA Leiden
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