The Service Point is the first point of contact where you as an employee can go for all your questions about, among other things, the handling or payment of your invoice or expense claim, VVV cards, personnel changes, applying for an employer's statement and questions about your salary. Not only is the Service Desk the face of the ASSC, it is also the starting point for many (new) employees for questions and it offers a first introduction to the university.
What does the Service Point do?
The Service Point answers questions from employees about financial or personnel administrative matters and helps employees on their way as much as possible. In addition, the Service Point continuously improves the provision of information about HR and financial applications on the website and the helpdesk portal.
The Service Point consists out of three teams:
The FSSC Service Point is the first point of contact for questions about financial administration. In addition, the team provides information on, among other things, the website and the helpdesk portal (knowledge items). You can go here with questions about:
- Incoming and outgoing invoices
- Cash affairs
- Gift Cards (VVV)
- Other financial matters
The PSSC Service Point is the first point of contact for the central HR administration. In addition, the team provides information on, among other things, the website, the helpdesk portal (knowledge items) and a monthly information session where new employees can join to be familiarized with systems.
You can go here with questions about:
- Personnel schemes (such as leave, salary, employment conditions selection model)
- Employer's declaration
- Various HR systems
Team Customer Relations has a different position than the two Service Point front offices. Customer Relations advises and thinks along with the various departments and the management of the ASSC about customer-oriented working and communication. Customer Relations often works on a project basis, both within and outside the ASSC. This includes activities such as:
- Prepare and send newsletters
- Create product and service catalogue
- Create customer profiles
- Communication advice
- Support and advise management on organizational and strategy issues
Do you have a question or request for Customer Relations? Send an email to firstname.lastname@example.org
Position at the university
The Service Point falls under the Administrative Shared Service Centre (ASSC) and works closely with the departments within the ASSC (FSSC, PSSC, FB and DIA), the web editors and the policy departments of HRM and Finance.
|Secretarial office||Mw. D.J. (Daphny) Uljé
tel. +31 71 527 3144
tel. +31 71 527 5555
2300 RA Leiden
2311 EZ Leiden