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FAQs Remote teaching

On this page you will find answers to frequently asked questions about remote teaching at the Faculty of Social and Behavioural Sciences.

Please note: the questions are all related to SOLO services and support. For further information on remote teaching visit the Leiden University webpage Remote Teaching

SOLO is reachable by email only.  

The SOLO desk will be open limited hours for collecting AV materials. 
Contact Michel Sjollema to make an appointment. 

In order to support our teaching staff with their online teaching as well as possible SOLO is currently expanding its video facilities.  

Mobile setups for online/hybrid teaching activities
From 31 August mobile setups are available at the Pieter de la Court-building to facilitate online/hybrid teaching in lecture rooms without recording equipment. The mobile setups or “UFB koffertjes” contain a webcam with a built-in mic, a tripod and technical instructions. They are only for use in the building for the duration of the class.

There is a total of 20 mobile setups available. They can be reserved (and obtained) via the Servicedesk FSW

To host your online/hybrid class you will need one of Leiden University’s webinar tools. The Remote Teaching website provides a handy overview of tools you can use for education.

AV Rooms
Additional AV rooms have been equipped to create knowledge clips, record lectures, host live webinars and interactive online seminars. You can count on the SOLO team for technical support and elaborate manuals. To access the building, you will need to sign up through the proper channels. 

DIY studio 1B12 and 1B16
Located in a quiet corridor and equipped with a laptop, high-quality webcam and microphone, these DIY studios are perfect for creating your own knowledge clips (screencasts, podcasts or talking head). Room capacity: 1 person. 

  • Available software: Kaltura Capture, PowerPoint, Audacity, Camtasia, OBS Studio
  • Book at SOLO via the Reservation tile in the Helpdesk portal

Workgroups rooms 5A09 & 5A11
These rooms on the fifth floor are equipped with a high-quality webcam and microphone. By putting the webcam on a tripod, you can record and present in front of the TV screen and whiteboard. Besides recording lectures, the room is also suitable for hosting live webinars as well as interactive seminars. Room capacity: 5 people.

  • Available software: Kaltura Capture, PowerPoint, Kaltura Live Room, MS Teams, Skype for Business
  • Book at SOLO via the Reservation tile in the Helpdesk portal 

Conference room 0A33
The OSC conference room is equipped with video conferencing equipment, a television screen and a computer with wireless keyboard and mouse. This room is extremely suitable for participating in online meetings or, for instance, giving live presentations to colleagues or external parties. Room capacity: 4 people. 

  • Available software: Skype for Business, MS Teams, Kaltura Live Room
  • Book at OSC via Outlook. Schedule a meeting and add ‘FSW – 0A33’ as location. As soon as your reservation has been approved you will receive confirmation

Lecure halls with recording equipment
The larger lecture halls are already equipped with facilities for recording and livestreaming of lectures. Overview of weblecture capable rooms. Weblecture recordings and livestreams will be scheduled in advance by SOLO and will run automatically. The recording will also be edited and put online by SOLO. Please be aware that in order to book these lecture halls you will need to contact your institute’s schedulers rather than SOLO. 

More webcams for loan
More webcams are available in the SOLO lending pool to use in your office. These webcams are available for 1 day-loan. 

•    Book at SOLO via the Reservation tile in the Helpdesk portal 

In Brightspace we have to respect the rules of copyright. To help you with this, we have listed a number of useful links, all from the University Library website. 

A good and stable internet connection is a prerequisite for online learning and working. With the tips below, you can check and optimise your internet connection. 
As a result MS Teams, Skype and Kaltura Live Room will usually work considerably better.

Students can use SPSS in various ways. 

1.    SPSS via the RemoteApps server 
You can use SPSS in a web browser without installing the programme on your computer. First, connect to the RemoteApps server at the university (this is an external desktop / RDP server). Then use SPSS via de server like you normally would.

For the connection with the RemoteApps server you need a Remote desktop programme, which is a standard application on a Windows PC. On a Mac you can download the freely available Microsoft Remote Desktop app in the Mac App Store; install if necessary.  

You will now be able to use SPSS in five steps:

1.  Go to https://remoteapps.campus.leidenuniv.nl and log in with your ULCN 
     username/student number, preceded by ‘vuw’\ and your ULCN password. Example: 
     When your username is jansenj, then log in with vuw\jansenj and your usual password.

2.    The RemoteApps server provides an overview of available apps. Click on IBM SPSS Statistics to download an RDP file. The file will appear in your usual download location according to the settings in your browser.  

3.    Go to the download location and double click the file you just downloaded. Open the RDP file with the external desktop. 

4.    Now you will be asked if you trust the university as a publisher of the RemoteApp programme. Click to confirm [connect]. 

5.    SPSS Statistics now asks for your login details. Again, use vuw\ULCNusername and your usual ULCN password. SPSS Statistics is now ready for use.

IMPORTANT: SPSS file management via your web browser is different from SPSS file management on your computer. When you are working via the RemoteApps server, the left-hand options Recent, Desktop and Documents refer to the RemoteApps server in which you are logged in and not your own computer. Prevent loss of data by always using the ‘This PC’ button to safely open and save SPSS files on the P: or J: drive.  

2. SPSS licence via Surfspot.nl
Students can also purchase their own licence via Surfspot.nl (costs around 10 euro). Students were often advised to do this before the RemoteApps option became available.  

Please note: The version that is offered by Surfspot gives error messages. This can be solved by using a patch. Read how it works (this method has not been thoroughly tested).

3. Free trial account 
Students can also create a free trial account that will grant access to SPSS for fourteen days. 

Create your free trail account here. 

Have you previously recorded web lectures for your subject and are they still topical? Then you might opt for (partially) reusing the recordings. 

Submit your request to reuse previously recorded web lectures. SOLO will contact you to coordinate adjustments and online placement.  

Points of interest and tips when reusing web lectures:

  • Make a web lecture more topical by accompanying the video with a short introduction or text. 
  • Watching a 1,5 to 2-hour lecture is exhausting. Divide the web lecture into shorter segments of approximately 10 minutes and combine them with other formats and activities. 
  • Allow student questions during interactive sessions in Kaltura Live Room, MS Teams or Brightspace discussion forums. 
  • For more information and advice on formats and activities for online learning check the Remote Teaching website

Leiden University has written a code of conduct for remote teaching. In it you will find important guidelines for participation in an Online Classroom, for instance with regard to behaviour and privacy. You can refer students to this code of conduct before the start of your online classes.  

Have your students record their presentations at home using Kaltura Capture. Students can hand in the video assignment via Pitch2Peer on Brightspace.

Some students might experience problems with Kaltura Capture. Problems might have to do with the internet connection, browser or computer. As an alternative, students could create a PowerPoint presentation with a voice-over. 

In Kaltura, videos can be shared with students in two ways: you can either embed videos in a Brightspace course, or you can upload videos in a private channel in the video portal and add the students as members to the channel.

Both options stream the videos so students will not have to download anything. There is no download button for Kaltura videos unless the owner enables this in the video settings. 

Option 1: Upload and share videos using a video channel in the video portal:
https://video.leidenuniv.nl/

•    Upload: https://blogs.library.leiden.edu/fb-video/docs/manual-videoportal-university-leiden/add-videos/upload-videofile/
•    Share: https://blogs.library.leiden.edu/fb-video/docs/manual-videoportal-university-leiden/sharing-videos/


Option 2: Upload and embed videos in Brightspace

Manual: https://universiteitleiden.screenstepslive.com/m/86876/l/1130287-how-do-i-upload-a-video-to-kaltura-and-place-it-in-the-course-content

! Read the terms of use for the Leiden University Kaltura video platform. 

Students can use Skype for Business or Teams for online interviews or online focus groups. Interviewing professionals could also be a suitable alternative to an internship. 

In the instructions below, you can find information on how Skype for Business and Teams is used in research projects by students. Attention is paid to privacy.

The SOLO team will help you with any questions regarding remote teaching and assessment.  Every institute also has a contact person who is responsible for all matters concerning remote teaching and assessment. Since you are likely to be more familiar with your institute’s contact person you might prefer initially addressing your question to this person, especially because this person is also most familiar with both the context and needs of your institute. Your contact person can forward your question(s) to the SOLO team. 

The contact persons per institute:
•    CA-OS Andrew Littlejohn 
•    Pedagogical Sciences – Mariëlle Linting
•    Political Science – Thomas Scarff
•    Psychology – Pascal Haazebroek 
 

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